To login to your account, go to portal.mainecommunitypower.com and select Login to MCPC. 

To recover your password, go to portal.mainecommunitypower.com and select Login to MCPC. On the login page, click Forgot Your Password. 

We’ll send a temporary password to the email address associated with your account. Use the temporary password to log in, then update your password right away.

To change your password, log in to your account and select Change Password in the menu. You’ll be prompted to enter your current password, then enter your new password twice. When you’re ready, click Change to save your new password.

We recommend enabling 2-factor authentication on your account to add an extra layer of security. When enabled, you’ll be required to enter a 4-digit code sent to your email each time you log in.

To turn on 2-factor authentication:

1. Log in and select Account from the portal menu
2. Scroll down to the Sign-In Information section
3. Toggle the switch labeled Extra Security
4. Click Save Changes to confirm

To update your personal information, log in to your account and select Account in the menu. In the Profile Details section, you can edit the following:

• Your name and contact information
• Secondary contact (optional)
• Billing address

After making your changes, click Save Changes to ensure your updates are saved.

To add or update your payment method, select Billing from the portal menu. Scroll down to the Payment Method section and choose from the available options:

• Credit Card
• Bank Account
• Check

The payment method you select will be used to pay your bills. You can update or change your payment method at any time.

To set up a credit or debit card as your payment method:

1. Select Credit Card from the list of payment methods  then click Add Card
   
2. Enter your credit card details   then click Save Card
   
3. After saving your card details, you'll see your card "Secured by Stripe"   this means you're good to go!
   

If you’ve selected Credit Card as your payment method, you can enable Autopay to automatically pay your bill balance each month when it’s posted. Autopay is not available for other payment methods (e.g., Check or Bank Account).

Regardless of your payment method, you’ll still receive an email notification whenever a new bill is posted to your account.

To turn on Autopay:

1. Select Billing from the portal menu.
2. Scroll down to the Billing Options section.
3. Click the Autopay toggle to enable it.
   

You can choose to receive a paper copy of your Maine Community Power Cooperative bill for an additional charge of $0.30/month. To receive a paper bill:

1. Select Billing from the portal menu.
2. Scroll down to the Billing Options section.
3. Click the Paper Bill toggle to enable it.

If you receive a paper bill, you’ll still get an email notification when a new bill is posted to your account. You can also pay your bill online at any time, if you prefer.

To assign members to our solar projects, we need to connect to your Central Maine Power (CMP) account. This connection allows us to:

• Retrieve your monthly utility bill data
• Analyze your electricity usage history
• Assign your account(s) to the right project
• Send you accurate, timely bills

We use a secure third-party service called Bayou Energy to connect to your utility account.

If you cannot find your utility account credentials:

1. Go to https://www.cmpco.com/c/portal/login
2. Use the Forgot Password? or Forgot ID? options to recover your credentials.

You can also contact Central Maine Power customer support for assistance. 

If you do not have a Central Maine Power online account, you can register for online account access at https://portal.cmpco.com/registration/select-account. You will need:

• Your Central Maine Power account number(s) from your monthly bill
• The zip code of your service address(es)

If you need any help you can contact Central Maine Power customer support for assistance. 

You can connect your utility account two ways. 

1. Click on the Connect link in the banner on your portal dashboard
   
   
   
2. Select Account from the portal menu and scroll down to the Your Utility Accounts section. Then click Add Utility.