We know switching community solar subscriptions can be a headache, and the best time to make the change is different for everyone. Our goal is to help you maximize your savings, keep any banked credits you’ve already paid for, and minimize any gap between subscriptions.
Check out the detailed guidance below to learn when and how to make the switch.
Our team is here to help every step of the way. You can also email your latest electricity bill to support@mainecommunitypower.com, and we’ll estimate the best time for you to switch.
When should I cancel my current community solar subscription?
Because MCPC uses a cascading credit allocation system, we want to ensure that you are able to use all of your banked credits before you are assigned to one of our solar projects. This ensures that you receive the full value of every credit you’ve already paid for, and removes any risk of credits expiring unused.
Low to moderate-income members should cancel their current community solar subscription when joining MCPC. This will ensure we can assign you to one of our solar projects right away!
Other members should wait to cancel their current community solar subscriptions until we have capacity in one of our solar projects. We'll notify you when there's capacity in one of our projects.
How to cancel your community solar subscription
Check out the detailed instructions below for cancelling your current community solar subscription and switching to MCPC community solar.
Here's how:
- Contact your current community solar provider and cancel your subscription
You can cancel your subscription by contacting the customer support team at your community solar provider. Just in case, it's a good idea to ask your provider to notify you if there are any restrictions or fees for cancelling your subscription.Provider
Support Email
Support Phone
support@powermarket.io
800-253-4333
support@nexamp.com
855-727-4636
solargardens@syncarpha.com
888-55-SOLAR
support@arcadia.com
866-526-0083
customercare@nautilussolar.com
866-969-4129
- In about 2-3 billing cycles (months) you'll stop receiving solar credits
Once you stop receiving credits, any banked credits on your account will be applied to your next electricity bills. - We'll track your account and find the right time to assign you to one of our solar projects
Due to the balance of banked credits from your current provider, it will take a few months to use all of the credits you've already paid for. When you've used up your credits, we'll assign you to one of our solar projects. - We assign you to one of our solar projects
We will notify you via email the moment your account is assigned to a solar project. You’ll also be able to view the details of your solar project in the member portal. To align with our solar projects, your billing cycle may shift slightly before you start receiving credits.
Notification: We’ll confirm your project assignment and ensure your account is all set up.
First Credits: About two months after assignment, you’ll see solar credits on your utility bill.
MCPC Bill: About 5 days after your utility bill arrives, you’ll receive your first MCPC bill. This cycle will then continue monthly, providing you with consistent savings.
This process can look confusing on paper, but our team is here to help every step of the way.
Can I keep my current subscription until I'm assigned to an MCPC project?
Yes. You can decide when to cancel your current community solar subscription. However, we cannot assign your utility account to one of our projects until (a) your current subscription is cancelled and (b) you've utilized any banked credits on your account.
Our team can help you coordinate the best time to switch your subscription! We'll notify you when we have capacity in one of our solar projects so that you can keep receiving credits and savings from your current subscription until it's time to switch.
If you have questions, get in touch with our team at support@mainecommunitypower.com.
What if I want to cancel my subscription now?
If you’re ready to cancel your current community solar subscription, you can cancel by contacting your provider directly.