Our goal is to help all Mainers save on their electricity costs by creating a new model for community solar in Maine. We've designed our program to prioritize clarity, ease of use, and maximum savings for Mainers.
Customers of community solar programs in Maine have reported dissatisfaction, from unclear savings to difficulty cancelling subscriptions. Check out the resources below to learn more about consumer protections for utility and community solar customers in Maine.
If you are a member of the Maine Community Power Cooperative and have any questions or concerns, you can always contact us by email at support@mainecommunitypower.com or call 207-358-8973.
What should I do if I have questions or concerns about my community solar subscription?
If you're subscribed to a community solar program and have concerns about the volume of credits you're receiving, the savings on your bill:
- Contact your Community Solar Provider: Start by contacting your provider directly. The provider can likely solve common issues instantly, like a billing discrepancy or cancelling your subscription.
- Contact the Office of the Public Advocate (OPA): If you are confused by your bill or are not seeing the advertised savings, contact the OPA. They can help you investigate the issue and may be able to resolve it. You can also find answers to common questions about community solar on the OPA website.
- File a Complaint with the Public Utilities Commission (PUC): If you have contacted your provider and the OPA, and the issue remains unresolved, you can contact the PUC's Consumer Assistance Division for further assistance.
Contact Information
The Office of the Public Advocate can often help you understand your bill and may intervene on your behalf with the solar provider.
Phone: 207-624-3687
Email: opa.admin@maine.gov
The Maine Public Utilities Commission (PUC) is the state agency that regulates electric utilities and the rules governing community solar (known as Net Energy Billing or NEB).
Phone (Consumer Assistance Hotline): 1-800-452-4699
Online: MPUC Website
Important Note: The PUC may require you to contact your utility or the community solar provider first and attempt to resolve the issue before filing a complaint.
Questions?
We're here to help. Email us at support@mainecommunitypower.com or call 207-358-8973.